This updated ioCONNECT Privacy Notice goes into effect on March 6, 2022. ioCONNECT is committed to protecting your privacy while providing you with an exceptional experience on our website and in using our products and services.
This Privacy Notice (“Notice”) explains our privacy practices and provides information on how and why we collect, use, and share personal data from our customers, website visitors, and end-users of our products and services (collectively “you”, “your”) through our interaction with you through our products and services and when you visit our websites, available at ioconnect.iotran.com, and associated sub-domains ("Website"), our desktop, IP desk phone, and mobile applications ("Apps") or use our unified communications platform ("Services"). The Notice also describes choices that may be available to you regarding the use, access, deletion, and correction of your personal information.
ioCONNECT's Privacy Notice applies to ioCONNECT, ioCONNECT-UC, ioTRAN Solutions LLC Websites, Web Portals, and Services that link to or reference this Notice. Additional information on our personal information practices may be provided in supplemental terms and conditions, or notices provided prior to or at the time of data collection.
Please read this Privacy Notice carefully. By using and/or accessing our Websites, Apps, and Services, you acknowledge that you have read and understood this Privacy Notice. This Notice is not, however, a contract and does not create any legal obligations.
How we obtain or gather personal information
We may collect personal information from or about you in several ways.
We collect your personal information when you actively provide it to us. For example, users directly give us personal information when signing up for an account, communicating with ioCONNECT or ioTRAN Solutions LLC, responding to surveys, participating in events or promotions, or modifying an account profile.
We may also collect personal information about you when another user actively provides it to us. For example, if an ioCONNECT user invites you to a meeting using our Apps and Services, ioCONNECT would collect your email address.
We may automatically collect personal information from you as you use our Apps and Services, or visit our Websites.
We may receive personal information about you from a business or commercial partner. For example, we may receive personal information from third-party service providers that you have linked to your use of our Services, publicly available sources, data enrichment vendors, payment and delivery service vendors, advertising networks, analytics providers, and our business partners.
Categories of personal information we collect and use
As used in this Notice, “personal information” or “personal data” means any information or data relating to an identified or identifiable natural person or household that we process in connection with our Websites, Apps, and Services; an identifiable person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that person.
Certain ioCONNECT products and services may also access and store personal information about you from a customer’s social media accounts or accounts a customer may have with other third-party services when the customer chooses to connect its ioCONNECT accounts with its other accounts. This personal information may include name, email, geolocation, and any other publicly available information on these platforms. With social media, only personal information that an End User has directly provided to the relevant ioCONNECT customer or that an End User has designated as publicly accessible will be accessed or stored. We use this personal information in connection with providing our Services to our customers. For example, we use this personal information to enable ioCONNECT customers to respond to social media posts and messages from within their ioCONNECT accounts, and to enable ioCONNECT customers to track and analyze their interactions with End Users via social media.
Cookies and other similar technologies:
Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie. This data often consists of a string of numbers and letters that uniquely identifies your computer, but it can contain other information as well. Some cookies are placed by third parties acting on our behalf which we have called out below in the Third-party cookies section. ioCONNECT cookies help provide additional functionality to the Websites, track the traffic patterns for our Websites, combat potential fraud, and study how our users use and interact with the Websites and Services.
How we use cookies
We use cookies and similar technologies for several purposes, including:
- Recognize you if you sign in to use our offerings. This allows us to provide you with recommendations, display personalized content, and provide other customized features and services.
- Keeping track of your specified preferences.
- Detecting and preventing fraudulent activity and improving security.
- Conducting research to improve our offerings.
- Reporting, allows us to measure and analyze the performance of our services and offerings.
First-party cookies
Strictly Necessary Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. They are often set in response to actions made by you, which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
Functional cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages.
Performance cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.
Targeting cookies: These cookies may be set through our site and may be used to build a profile of your interests and show you relevant adverts on other sites.
Third-party cookies
In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on. These cookies may be set through our site by our partners. They may be used by those companies to build a profile of your interests and show you relevant information or advertising on other sites.
What are your choices regarding cookies?
Cookie Preferences on ioCONNECT and ioTRAN Solutions LLC websites: Our cookies allow you to take advantage of some essential and useful features. Blocking some types of cookies may impact your experience of our sites. You can change your cookie preferences at any time by making changes in your browser configuration.
Browser settings: You can also manage browser cookies through your browser settings. The 'Help' feature on most browsers will tell you how to remove cookies from your device, prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to disable cookies, and when cookies will expire. If you block or reject some of our cookies through your browser’s settings, you might not be able to use certain offerings that require you to sign in to an account and some features and services may not work. You might also have to manually adjust your preferences or settings every time you visit our websites.
Information we collect from third parties:
We may collect the names, e-mail addresses, postal addresses, and city of residence of individuals from third parties to market our products/services to these individuals. This collection of information and marketing is always carried out in compliance with applicable law. We only collect this information where we have checked that these third parties either have your consent or these third parties are otherwise legally permitted or required to disclose your personal information to us.
For our customers and account users, we may collect personal information about you (such as names, e-mail addresses, postal addresses, and city of residence) from other sources, including publicly available databases or third parties from whom we have purchased data, and combine this data with information we already have, in accordance with applicable laws. This helps us to update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you. For our End Users, we do not use the data we collect about you when you use our services for marketing without your consent.
We and our third-party marketing service providers may also use the information customers send to us for our marketing purposes if this is in accordance with your marketing preferences and applicable law. However, you may opt out of marketing communications from us by using the “unsubscribe” link within each email or by following the opt-out process described in the SMS communications.
Legal basis for processing personal information
When we collect personal information from you in connection with offering our Website, Apps, or Services, our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
We will normally collect personal information from you where we need the personal information to perform a contract with you (i.e. to provide the Services), or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect the personal information in question (i.e. Service Usage Data) or we may process your personal information where we have your consent to do so.
If we ask you to provide personal information to comply with a legal requirement or enter into a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not.
Similarly, if we collect and use your personal information in reliance on our or a third party's legitimate interests and those interests are not already listed above, we will make clear to you at the relevant time what those legitimate interests are.
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided in the "Contact Us" menu option.
Sharing and disclosure of personal information to third parties
We will not rent or sell personal information about you. We may share and disclose personal information that we collect with the following third parties either with your consent or for business or legal purposes and in accordance with applicable law:
- ioCONNECT or its affiliates.
- Business partners, contractors, vendors, and authorized third-party agents.
-- Provide support and/or technical services;
-- Send marketing and other operational communications related to our Websites, Apps, and Services;
-- Enforce our fair use policy;
-- Conduct analytics in order to better the user experience and improve ioCONNECT Websites, Apps, and Services
-- Provide offers and advertisements to customers based on their interests and interactions with us.
-- Any third parties as part of or in connection with any actual or prospective corporate business transaction, such as a sale, merger, acquisition, joint venture, corporate change, reorganization, or change in control involving part or all of ioCONNECT or ioTRAN Solutions LLC business or assets;
-- Law enforcement agencies, regulatory or governmental bodies, or other third parties in order to respond to legal process, comply with any legal obligation; protect or defend our rights, interests, or property or that of third parties; or prevent or investigate wrongdoing in connection with the Website, Apps or our Services;
-- Other third parties with your consent.
Your privacy rights
Requests from End Users regarding the personal information we process on behalf of our Customers as a Data Processor. When processing the content of communications such as voicemails, web faxes, recordings, etc. in connection with our Services, we do so on behalf of our EEA/UK Customers and in accordance with their instructions as a data processor. This means that if you believe ioCONNECT may have collected or stored personal information about you on behalf of an ioCONNECT customer as a data processor or if you wish to access, review, modify or delete any content of your communications, under applicable EEA/UK law or otherwise, you should contact that Customer directly with your request. We will then help them to fulfill that request in accordance with their instructions.
Update and access your information. Where we process personal information collected via our Website or Apps or via our Services for our own account management, billing or marketing purposes and where required by applicable law, we provide individuals with the opportunity to access, review, modify, and delete any such personal information that we process.
Your Privacy Rights as a data subject are protected by EEA/UK law or as a California Resident. If you are a person located in the EEA/UK or if you are a California resident, you may have broader rights to access and delete your personal information, to object to or restrict the processing of your personal information, to correct your personal information, or request portability of your personal information.
Additional Privacy Rights as a California Resident
If you are a California resident and receive ioCONNECT Services or visit our Website or Apps solely as a private individual—in other words, not as a member or representative of a company or other organization—you may have the right to receive information on:
Information identifying each third-party company to whom we may have disclosed, within the past year, personal information pertaining to you for those third parties direct marketing purposes; and
You may have the right to know more about the personal information that we have collected or disclosed, including:
-The categories of personal information that we have collected or shared about you in the preceding 12 months,
-The categories of sources from which we have collected that information in the preceding 12 months,
-The commercial or business reason we have collected or shared that information,
- The categories of third parties with whom we have shared or to whom we have sold that information in the preceding 12 months, and
- Pursuant to a verifiable request, the specific pieces of information that we have collected about you.
We will not discriminate against you for exercising any of these rights. Unless permitted, we will not:
Deny you goods or services.
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
Provide you with a different level or quality of goods or services.
Depending on the nature of your request, we may need additional information to verify your identity.
To make a request, contact our Privacy Team at
Unsubscribe from our mailing list
We give you the choice of receiving a variety of information related to our Apps and Services. You can manage your communication preferences through the following methods:
Sending us an email at
These choices do not apply to service notifications or other required communications that are considered part of certain Apps/Services, which you may receive periodically unless you stop using or cancel the App/Service in accordance with its terms and conditions.
Third-party sites
This Notice does not apply to, nor are we responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which the Website links including but not limited to social media sites. The inclusion of a link on the Website does not imply our endorsement of the linked site or service. You should check the privacy notices of those sites before providing your personal information to them.
Blogs and forums
Our Website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas is public and may be read, collected, and used by others who access them and may remain on the public forum indefinitely. To request removal of your personal information from our blog or forum, you can submit a request by emailing us at
Security
Keeping your information secure is important to ioCONNECT. We cannot guarantee the security of the personal information we collect and process in connection with our Websites, Apps and Services. We have, however, taking certain steps designed to reduce the risk that your personal information will be subject to loss, misuse, unauthorized access, disclosure, alteration, or destruction. ioCONNECT has no control over or responsibility for the security or privacy policies or practices of other sites on the Internet you might visit, interact with, or from which you might buy products or services, even if you visit them using links from our Website.
Data retention
We will retain your personal information for no longer than is necessary to fulfill the purposes for which the information was originally collected unless a longer retention period is required or permitted by law, for legal, tax, or regulatory reasons, or other legitimate and lawful business purposes.
International data transfers
Your personal information may be transferred to and processed in, countries other than the country in which you are resident. Specifically, information collected outside the United States, including in the European Economic Area ("EEA"), Switzerland, and the United Kingdom (“UK”), may be transferred to and stored on our servers in the United States, Switzerland, and the Netherlands, and potentially in other countries where our group companies and third-party service providers and partners operate. These countries may have data protection laws that are different from the laws in your country. We have taken appropriate safeguards to ensure that your personal information will remain protected in accordance with this Notice and applicable laws. Where personal information in the EEA, Switzerland, or the UK is being transferred to a recipient located in a country that has not been recognized by the relevant authorities as having an adequate level of data protection, ioCONNECT will transfer personal data in accordance with the Standard Contractual Clauses.
Children's Privacy
ioCONNECT does not knowingly provide products or services directly to children under the age of 18, or knowingly collect or solicit personal information from or about children under the age of 18 outside of the educational offerings. If you believe that a child under the age of 18 has disclosed personal information to ioCONNECT outside of the educational offering, please contact
Updates to this notice
We may update this Notice from time to time in response to changing legal, technical, or business developments. If we make nonmaterial changes to our Notice, we will post those changes on this page in addition to updating the "Last Updated" or effective date at the top of this webpage.
Contact us
If you have any questions, comments, or concerns about this Notice, please e-mail
send mail to: Privacy Compliance Officer, 2711 Centerville Road, Suite 400, City of Wilmington, County of New Castle, Delaware 19808.